MEAL PREP TERMS AND CONDITIONS

  • All meals must be paid for at the time of ordering
  • Online orders will be a Replenish Meal Prep rep with a collection/delivery time.
  • As our items are perishable it is vital that they are refrigerated as soon as possible.
  • Any dietary requirements must be disclosed to your meal prep rep on sign up and/or during re-order.
  • If a client purchases a 4 week plan this must be completed. The plan cannot be paused.
  • To change plans during a month long meal prep deal you must speak to your rep. We reserve the right to refuse this request.
  • Replenish may use any photographs or scan documents/results for use in our marketing or social media.
  • Any changes to macros for bespoke plans must be given one week prior to commencing
  • Meal prep purchases cannot be exchanged for credit or vouchers.
  • While every effort is made, including using fresh, clean equipment in a separate sanitised are of the kitchen Replenish cannot guarantee there will be no traces of the 14 key allergens.
  • Replenish are not liable or responsible for any failure to perform of any obligation under contract that is caused by events outside of our control.
  • All content related to Replenish such as logos, images, graphics are our property and protected by copyright law.

DELIVERY/COLLECTION

  • All meals are provided fresh and can be delivered/collected over 1 or 2 days
  • Next day ordering is not available on deliveries
  • Our delivery service is provided by ……….. as they are an external courier please ensure that someone is in to receive or you have nominated a safe place beforehand.
  • Delivery/collection dates will be provided by your prep rep
  • In the event of an item(s) arriving damaged or in an unacceptable state you must contact your rep immediately & after an inspection, a refund for the individual item or replacement will be issued.
  • All responsibility for storage, reheating and handling after delivery is that of the customer. Replenish Kitchen will accept no responsibility after delivery or collection.
  • All meals must be consumed by each items specified use by date (located on the container)

REFUND POLICY

  • As all of our food is made to order we cannot offer a refund for products ordered. However if for any reason you are unsatisfied with the food provided please get in touch.

 

Individual Catering Ltd
Trading as Replenish Kitchen
3 Gillison Close
Melling
Carnforth
LA6 2RD

VAT NUMBER – 289157260
COMPANY NUMBER – 10808347